TERMS & CONDITIONS
Effective Date: August 16, 2026
Last Updated: August 16, 2026
1. Agreement to These Terms
Welcome to SparkleHaus Cleaning Co. (“SparkleHaus,” “Company,” “we,” “us,” or “our”).
These Terms & Conditions govern your use of SparkleHauscleaning.com and, where applicable, your purchase or use of cleaning services provided by SparkleHaus Cleaning Co.
By accessing or using our website, requesting a quote, submitting a service inquiry, scheduling services, or purchasing services from SparkleHaus Cleaning Co., you acknowledge that you have read and understood these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website or request services through it.
For customers who enter into a separate written service agreement, proposal, or contract with SparkleHaus, the terms of that agreement will govern the specific services provided to the extent of any conflict with these website Terms & Conditions.
2. Our Services
SparkleHaus Cleaning Co. provides commercial and property cleaning services in New Braunfels, Texas, and surrounding Texas Hill Country communities.
Services may include, depending on the customer’s specific agreement:
Commercial office cleaning
Retail cleaning
Facility cleaning
Property common-area cleaning
Move-in and move-out cleaning
Make-ready cleaning
Deep cleaning
Recurring cleaning services
One-time cleaning services
Other cleaning services agreed upon in writing
The exact services provided, frequency, scope, pricing, and other requirements will be established through a written proposal, estimate, service agreement, work order, or other written confirmation when applicable.
3. Quotes and Estimates
Quotes and estimates provided by SparkleHaus are based on information available to us at the time the quote is prepared.
Factors that may affect pricing include:
Property size
Number and type of rooms or areas
Current condition of the property
Frequency of cleaning
Type of cleaning requested
Number of bathrooms
Flooring and surfaces
Occupancy
Special cleaning requirements
Travel requirements
Supplies or equipment required
Additional services requested
A quote does not constitute a binding service agreement unless accepted by the customer and confirmed by SparkleHaus.
If the actual condition or requirements of a property materially differ from the information provided when the quote was prepared, SparkleHaus may revise the price or scope of work with the customer’s approval before performing additional work.
4. Scope of Work
SparkleHaus will perform the services specifically described in the customer’s approved proposal or service agreement.
Cleaning services not included in the agreed scope may require an additional charge.
Examples may include, without limitation:
Excessive buildup
Heavy grease
Construction debris
Biohazard cleanup
Mold remediation
Pest-related cleanup
Hazardous materials
Exterior work
High-access work
Carpet extraction
Upholstery cleaning
Window cleaning
Other specialized services
SparkleHaus will communicate with the customer regarding additional services whenever reasonably possible before performing chargeable work.
5. Customer Responsibilities
Customers are responsible for providing SparkleHaus with reasonable access to the property at the scheduled service time.
Customers must:
Provide accurate information regarding the property and requested services
Provide necessary access, keys, codes, or other entry information
Identify areas that require special attention
Inform SparkleHaus of known hazards or conditions that may affect cleaning
Secure valuable, fragile, confidential, or sensitive property
Ensure utilities reasonably necessary to perform the agreed services are available
Notify SparkleHaus of any material changes to the property or requested services
Customers should remove or secure personal or valuable items before cleaning whenever reasonably practical.
6. Access to the Property
If SparkleHaus is unable to access the property at the scheduled time because of locked doors, missing keys, incorrect access codes, security restrictions, or other circumstances outside SparkleHaus’s reasonable control, the scheduled service may be delayed, rescheduled, or subject to a cancellation or lockout charge if such charge was disclosed in the applicable service agreement or proposal.
Customers are responsible for providing accurate access information.
SparkleHaus will not intentionally bypass or defeat security systems or access controls.
7. Keys, Access Codes, and Security Information
When customers provide keys, access codes, alarm information, or other security credentials, SparkleHaus will use such information only as reasonably necessary to perform the agreed services.
Customers are responsible for notifying SparkleHaus of changes to access information.
SparkleHaus will take reasonable precautions to safeguard access information in its possession.
8. Scheduling
Services will be performed according to the schedule agreed upon between SparkleHaus and the customer.
Scheduled service times may occasionally be affected by circumstances outside our reasonable control, including:
Severe weather
Emergencies
Illness
Equipment failure
Transportation problems
Building access issues
Utility interruptions
Government restrictions
Other unforeseen circumstances
When reasonably possible, SparkleHaus will notify customers of significant scheduling changes and work to arrange an alternative service time.
9. Cancellation and Rescheduling
Customers should provide reasonable advance notice when canceling or rescheduling a scheduled cleaning.
Any cancellation, rescheduling, or lockout fees will be governed by the applicable service agreement or written proposal.
If no separate cancellation policy has been agreed upon in writing, SparkleHaus may charge for services or costs already incurred when permitted by applicable law.
Recurring service agreements may contain additional cancellation and termination requirements.
10. Recurring Services
Recurring cleaning services may be provided on a weekly, biweekly, monthly, or other agreed-upon schedule.
The customer will be responsible for payment according to the pricing and payment schedule established in the applicable service agreement.
Changes to the frequency, scope, or condition of the property may result in a change to the service price.
SparkleHaus will communicate material pricing or scope changes before they become effective whenever reasonably practicable.
11. Pricing and Payment
Customers agree to pay the amount stated in the applicable approved proposal, invoice, service agreement, or other written pricing arrangement.
Unless otherwise agreed in writing:
Payment is due according to the terms stated on the invoice.
Additional services must be approved before they are performed whenever reasonably practicable.
Customers are responsible for applicable taxes and charges required by law.
Disputed charges should be brought to SparkleHaus’s attention promptly.
Late payments may be subject to reasonable late charges or other collection costs only to the extent permitted by the applicable agreement and law.
12. Additional Services
Requests for services outside the agreed scope may result in additional charges.
SparkleHaus will generally obtain customer approval before performing significant additional chargeable work.
In emergency or time-sensitive situations, the parties may agree to authorize additional work verbally, electronically, or through another reasonable method.
13. Cleaning Standards and Customer Satisfaction
SparkleHaus strives to provide professional, thorough, and consistent cleaning services.
Cleaning results can vary depending on the age, condition, construction, materials, stains, buildup, damage, and previous maintenance of a property.
Certain stains, discoloration, odors, deterioration, permanent damage, or other conditions may not be removable through ordinary cleaning.
SparkleHaus does not guarantee that every existing condition will be completely removed unless a specific result has been expressly agreed to in writing.
14. Complaints and Service Issues
We want our customers to be satisfied with our services.
If you believe that a service was incomplete or did not meet the agreed scope, please notify SparkleHaus as soon as reasonably possible and provide details regarding the concern.
We will review the matter and, when appropriate, provide an opportunity to address legitimate service deficiencies.
Customers should provide reasonable access to the affected area when necessary for SparkleHaus to inspect or correct a reported cleaning issue.
Nothing in this section limits any rights or remedies that cannot legally be waived.
15. Property Damage
SparkleHaus will exercise reasonable care when performing cleaning services.
If a customer believes that SparkleHaus caused damage to property, the customer should notify us promptly and provide reasonable information regarding the alleged damage.
Claims may require inspection, photographs, receipts, repair estimates, or other documentation reasonably necessary to evaluate the claim.
SparkleHaus is not responsible for damage resulting from:
Pre-existing conditions
Defective or improperly installed materials
Normal wear and tear
Improper maintenance
Unstable or unsecured objects
Hidden defects
Manufacturer defects
Conditions that were not reasonably apparent before cleaning
Customer instructions
Customer negligence
Actions of third parties
Conditions outside SparkleHaus’s reasonable control
Nothing in these Terms limits liability that cannot legally be limited.
16. Valuable, Fragile, or Sensitive Items
Customers are responsible for securing cash, jewelry, collectibles, confidential documents, fragile objects, electronics, and other valuable or sensitive property before services begin.
SparkleHaus should be informed of any item requiring special handling.
Unless specifically included in the agreed scope of work, SparkleHaus does not provide specialized handling, preservation, restoration, or valuation services for valuable or fragile property.
17. Hazardous or Unsafe Conditions
For the safety of our employees, contractors, customers, and others, SparkleHaus may refuse or suspend services when a property contains conditions that present an unreasonable safety or health risk.
Examples may include:
Exposed electrical hazards
Active infestations
Biohazardous materials
Uncontained bodily fluids
Needles or sharps
Hazardous chemicals
Unstable structures
Fire hazards
Unsafe environmental conditions
Other dangerous conditions
Specialized remediation services may require a qualified third-party provider.
18. Mold, Biohazards, and Specialized Remediation
Ordinary cleaning services do not constitute mold remediation, asbestos removal, hazardous-material removal, medical waste disposal, or other regulated remediation services unless SparkleHaus is specifically authorized and qualified to provide such services.
Customers should disclose known hazardous conditions before service.
SparkleHaus may decline work that requires specialized licensing, equipment, training, or certification that we do not possess.
19. Employees and Contractors
SparkleHaus may use employees, independent contractors, or other authorized personnel to perform services, subject to applicable law and our business practices.
We expect personnel performing services on behalf of SparkleHaus to conduct themselves professionally and respectfully.
Customers agree not to intentionally interfere with, threaten, harass, or endanger SparkleHaus personnel.
20. Customer Solicitation of Employees
During the period in which SparkleHaus is providing services and for 12 months after the termination of the customer’s service relationship with SparkleHaus, the customer agrees not to knowingly solicit or hire a SparkleHaus employee or contractor who performed services for that customer, except with SparkleHaus’s written consent.
If a customer wishes to hire an individual who has performed services through SparkleHaus, the parties may discuss an appropriate written arrangement.
This provision is intended to apply only to the extent permitted by applicable law.
21. Website Use
The content on SparkleHauscleaning.com is provided for general informational purposes.
You agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to the website
Interfere with website operation
Introduce malicious software
Copy or reproduce website content for commercial purposes without permission
Misrepresent your identity when submitting information
Submit fraudulent or misleading information
SparkleHaus reserves the right to restrict or terminate access to website features when reasonably necessary to protect the website, Company, customers, or others.
22. Intellectual Property
Unless otherwise indicated, the content of SparkleHauscleaning.com, including:
Company name
Logo
Branding
Text
Graphics
Photographs
Website design
Marketing materials
is owned by or used by SparkleHaus Cleaning Co. and may be protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, or commercially exploit our content without prior written permission, except where permitted by law.
23. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience.
SparkleHaus does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.
Your use of third-party websites is subject to their respective terms and policies.
24. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website is provided on an “as available” basis.
SparkleHaus does not guarantee that the website will always be:
Available
Error-free
Secure
Free from viruses or other harmful components
Completely accurate or current
Information on the website may change without notice.
Nothing in this section excludes warranties or rights that cannot legally be excluded.
25. Limitation of Liability
To the maximum extent permitted by applicable law, SparkleHaus Cleaning Co. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website or services, except to the extent such damages cannot legally be excluded.
To the extent permitted by law, any limitation of liability applicable to services will be governed by the customer’s applicable written service agreement.
Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited.
26. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless SparkleHaus Cleaning Co. and its owners, employees, contractors, and representatives from claims, damages, liabilities, losses, and reasonable expenses arising from your:
Violation of these Terms
Intentional misconduct or unlawful conduct
Provision of materially false information
Unauthorized use of our website
Violation of another person’s rights
This provision does not require you to indemnify SparkleHaus for liability caused by SparkleHaus’s own conduct where such indemnification would be prohibited by law.
27. Force Majeure
SparkleHaus will not be considered in breach of its obligations when performance is prevented or materially delayed by circumstances beyond its reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
Fire
Flood
Government actions
Utility failures
Labor disruptions
Public emergencies
Transportation disruptions
Acts of war or terrorism
Other events beyond reasonable control
When reasonably possible, SparkleHaus will communicate with affected customers and attempt to reschedule services.
28. Governing Law
These Terms & Conditions and any dispute arising from the use of the website or services provided by SparkleHaus Cleaning Co. will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.
29. Dispute Resolution
Before filing a formal legal claim relating to services, the parties agree to make a good-faith effort to resolve the dispute directly.
A customer should first contact SparkleHaus Cleaning Co. and provide a description of the dispute and the requested resolution.
Nothing in this section prevents either party from pursuing a legal remedy that cannot lawfully be waived or restricted.
30. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.
If it cannot be made enforceable, the provision will be severed from these Terms and the remaining provisions will continue in effect.
31. No Waiver
A failure by SparkleHaus to enforce any provision of these Terms & Conditions does not constitute a waiver of the Company’s right to enforce that provision in the future.
32. Changes to These Terms
SparkleHaus Cleaning Co. may update these Terms & Conditions from time to time.
When changes are made, the updated version will be posted on this website and the “Last Updated” date will be revised.
Your continued use of the website following the posting of updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Changes to an existing customer’s service agreement will not automatically modify that agreement unless permitted under the agreement or otherwise agreed upon by the parties.
33. Entire Agreement
These Terms & Conditions, together with any applicable written proposal, estimate, service agreement, invoice, or other agreement between SparkleHaus and the customer, constitute the agreement governing the applicable services.
If there is a conflict between these website Terms & Conditions and a separately signed service agreement, the signed service agreement will control with respect to the specific services covered by that agreement.
34. Contact Information
Questions regarding these Terms & Conditions may be directed to:
SparkleHaus Cleaning Co.
New Braunfels, Texas
Website: SparkleHauscleaning.com
Phone: As listed on our website
Email: As listed on our website